Contact Us
We’re committed to providing exceptional support to all our players across New Zealand. Whether you have questions about responsible gaming, account verification, bonus terms, or technical issues, our multilingual team is available to assist you. All communications are handled securely in compliance with New Zealand gambling regulations and privacy standards. We aim to resolve your enquiries promptly and professionally.
Contact Channels & Response Times
Select your preferred communication method based on the urgency and nature of your enquiry. Our support team operates seven days a week to ensure you receive timely assistance with account management, payment processing, or gaming concerns.
| Channel | Details | Response Time |
|---|---|---|
| [email protected] | 24-48 hours | |
| Live Chat | Available on platform | 15-30 minutes |
| Phone | 0800 123 4567 | Immediate |
Support Departments & Enquiry Guidelines
- Account & Verification issues—submit identification documents via email
- Payment problems—include transaction reference numbers
- Responsible gaming concerns—contact our dedicated compliance team
- Technical issues—describe device type and browser used
- Bonus disputes—provide promotional code and terms reference
Last updated: January 22, 2026