Cookie Policy
This Cookie Policy explains how our gaming platform uses cookies and similar tracking technologies to enhance your experience when accessing our services. We are committed to transparency regarding data collection practices and comply with New Zealand privacy legislation, including the Privacy Act 2020. This policy outlines what cookies are, why we use them, how you can manage your preferences, and your rights regarding cookie-based tracking. Last updated: January 16, 2026.
What Are Cookies
Cookies are small text files stored on your device when you visit our website. These files contain information about your browsing activity, preferences, and interactions with our gaming platform. Cookies are fundamental to modern web functionality, enabling personalised experiences and security features. They can be stored on your computer, smartphone, or tablet and remain on your device for varying lengths of time depending on their purpose and settings. Cookies themselves do not contain viruses or malware; they are passive data storage mechanisms that help websites function more effectively and provide users with enhanced services.
Types of Cookies We Use
Our platform employs several categories of cookies, each serving distinct purposes in optimising your gaming experience and maintaining platform security. Understanding these categories helps you make informed decisions about your cookie preferences and data sharing practices.
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Essential Cookies | Enable core functionality, account security, payment processing, and fraud prevention | Session or 12 months | Session identifiers, security tokens, login credentials |
| Functional Cookies | Remember your preferences, language settings, game selections, and account information | 1 to 24 months | Theme preferences, volume settings, favourite games |
| Analytical Cookies | Collect data about how users interact with our platform to improve services | 12 to 24 months | Google Analytics, page view tracking, user behaviour analysis |
| Marketing Cookies | Track promotional activities and personalise advertising content across platforms | 1 to 24 months | Conversion tracking, retargeting pixels, campaign performance metrics |
Essential Cookies and Platform Security
Essential cookies are absolutely necessary for our platform to function correctly. These cookies authenticate your identity, maintain your session, process your gaming transactions, and protect against unauthorised access and fraudulent activities. Without essential cookies, you would be unable to log into your account, place bets, withdraw winnings, or access protected areas of our platform. These cookies are critical for regulatory compliance and responsible gambling measures. We cannot allow you to opt out of essential cookies, as doing so would prevent the platform from operating safely and securely. Essential cookies respect your privacy and contain only necessary identifiers and security tokens.
Functional and User Experience Cookies
Functional cookies enhance your personal gaming experience by remembering your preferences and settings. These include your preferred language, currency selection, notification preferences, game history, account details, and favourite game bookmarks. When you return to our platform, functional cookies ensure that your customised settings are immediately available, eliminating the need to reconfigure your preferences repeatedly. These cookies make your experience more convenient and enjoyable. You can typically disable functional cookies through your browser settings, although doing so may reduce the quality and personalisation of your experience on our platform.
Analytical and Performance Cookies
Analytical cookies collect aggregated data about how users interact with our gaming platform. This information helps us understand which games are most popular, how long users typically spend on the platform, which pages generate the most traffic, and where users encounter technical difficulties. We use this data to optimise platform performance, improve game selection, enhance user interface design, and identify technical issues. Google Analytics is our primary analytical tool, providing comprehensive insights into user behaviour patterns. This data is used solely for improving our services and is not shared with third parties for marketing purposes. Analytical cookies do not identify individual users but rather track aggregate patterns across our user base.
Marketing and Promotional Cookies
Marketing cookies track the effectiveness of our promotional campaigns and advertising efforts. These cookies help us understand which promotional messages resonate with different user segments and optimise our marketing spend accordingly. We use marketing cookies to deliver targeted promotions relevant to your gaming interests and to measure the return on investment for our marketing initiatives. These cookies may be shared with advertising partners and social media platforms for retargeting purposes, meaning you may see advertisements for our platform on other websites you visit. You have the right to opt out of marketing cookies, and doing so will not affect your ability to use our core platform services.
Third-Party Cookies and External Services
We integrate various third-party services into our platform, including payment processors, customer support providers, analytics tools, and advertising networks. These third parties may set their own cookies on your device to facilitate their services. We have agreements with all third-party providers requiring them to comply with applicable privacy laws and use cookies only for their stated purposes. Common third-party cookies include those from payment gateway providers, customer service software providers, and social media platforms if you use social login features. While we cannot control third-party cookies, we only partner with reputable providers who maintain high privacy and security standards. You should review the privacy policies of these third parties to understand their cookie practices.
Managing Your Cookie Preferences
You have significant control over cookie settings on our platform. Upon your first visit, you will see a cookie consent banner allowing you to accept all cookies, reject non-essential cookies, or customise your preferences for specific cookie types. You can change your cookie preferences at any time through your account settings under “Privacy and Cookies.” Adjusting your preferences will update cookie settings immediately for subsequent page views. However, please note that rejecting certain functional or analytical cookies may impact your user experience or prevent us from optimising our services effectively. Essential cookies cannot be disabled as they are required for platform security and functionality.
Browser-Level Cookie Management
In addition to managing cookies through our platform, you can control cookies directly through your web browser settings. Most browsers allow you to view stored cookies, delete specific cookies, and set preferences for cookie acceptance. Here are instructions for popular browsers:
- Google Chrome: Click the menu icon, select Settings, navigate to Privacy and Security, click Cookies and other site data, then manage preferences
- Mozilla Firefox: Click the menu icon, select Settings, go to Privacy and Security, find Cookies and Site Data section, and adjust settings as desired
- Safari: Click Safari in the menu bar, select Preferences, click Privacy tab, and configure cookie settings
- Microsoft Edge: Click the menu icon, select Settings, navigate to Privacy, search and clear browsing data, then manage cookie settings
- Opera: Click the menu icon, select Settings, go to Advanced section, find Cookies, and configure preferences accordingly
Tracking Technologies Beyond Cookies
Our platform may use tracking technologies beyond traditional cookies, including web beacons, pixels, tags, and similar identifiers embedded in page code and emails. These technologies work similarly to cookies by collecting information about your interactions with our services. Web beacons are invisible images used in emails and on web pages to track whether users have viewed specific content. Local storage objects function like cookies but store larger amounts of data on your device. These technologies are used for the same purposes as cookies, including security, functionality, analytics, and marketing. You can manage many of these through browser settings, though some may require manual clearing of local storage data.
Your Privacy Rights Under New Zealand Law
Under the Privacy Act 2020, New Zealand residents have specific rights regarding personal information collection and use. You have the right to access information we hold about you, request correction of inaccurate data, and lodge complaints with the Privacy Commissioner if you believe your rights have been violated. While cookies themselves do not constitute personal information in all cases, the data they collect may be linked to your personal information and thus protected under privacy legislation. You can request information about what cookies we use and their purposes by contacting our privacy team. You also have the right to withdraw consent for non-essential cookies at any time without affecting your access to essential services. New Zealand residents are entitled to transparent information about data collection practices, which this policy provides.
Cookie Policy Updates and Contact Information
We may update this Cookie Policy periodically to reflect changes in our technologies, regulatory requirements, or business practices. Any material changes will be communicated through prominent notices on our platform or via email to registered users. Your continued use of our services following notification of changes constitutes acceptance of the updated policy. If you have questions about our cookie practices, wish to exercise your privacy rights, or would like to report concerns about cookie usage, please contact our Privacy Officer at [email protected]. We maintain a dedicated privacy team committed to responding to inquiries within ten business days. You can also lodge complaints with the Office of the Privacy Commissioner if you believe our cookie practices violate the Privacy Act 2020.
Commitment to Responsible Gaming
Cookies support our commitment to responsible gaming by enabling account verification, deposit limits tracking, self-exclusion enforcement, and age verification measures. We use cookies to ensure compliance with New Zealand gaming regulations and to implement responsible gambling features that protect vulnerable users. Cookies help us identify concerning betting patterns and enable automated warnings when users approach self-set limits. Our platform uses cookie data to maintain the integrity of responsible gaming tools and prevent underage gambling. We are committed to using cookies responsibly and transparently, always prioritising user safety and regulatory compliance over commercial interests. Your privacy and responsible gaming protections are our highest priorities in how we implement cookie technology.